AKQA is looking for a Senior Client Director to lead senior client relationships and guide delivery across digital products and services for a nationally recognized brand. You will be responsible for strategic partnership, cross-functional team alignment, and ensuring work delivers measurable outcomes in a fast-paced environment.
What You'll Do
- Own senior day-to-day client relationships, building trust and credibility through strategic counsel, operational excellence, and consistent delivery.
- Act as the client’s strategic partner: understand business goals, identify opportunities, and shape initiatives across digital products and services.
- Lead multiple concurrent workstreams with clear prioritization, escalation paths, decision-making, and stakeholder alignment.
- Partner closely with Strategy, UX, Research, Technology, and Delivery leads to translate business needs into actionable plans and high-quality outputs.
- Drive proactive growth by identifying whitespace, bringing forward new ideas, and expanding work beyond the initial remit.
- Establish and maintain a strong “brand of service” for the engagement, including communication rhythms, working norms, and clarity of roles/responsibilities.
- Anticipate risks and spot issues early; manage expectations, drive resolution, and keep work moving without sacrificing quality.
- Guide and influence senior stakeholders, communicating persuasively to both executive and working-team audiences.
- Ensure account health by supporting scope management, forecasting, and resourcing alignment in partnership with operations and delivery leadership.
What We're Looking For
- Significant experience in agency client leadership, including ownership of complex engagements delivering digital products and services (web/app/platform/service ecosystems).
- Proven ability to operate at senior stakeholder levels, building durable relationships grounded in substance, follow-through, and sound judgment.
- Strong strategic thinking paired with hands-on execution; comfortable working with ambiguity and moving quickly across parallel efforts.
- Highly organized and detail-oriented; able to manage competing priorities while maintaining a high bar for quality and client experience.
- Excellent communication and storytelling skills (written, verbal, and presentation), able to align cross-functional teams and drive decisions.
- Proactive, solutions-oriented mindset with a commitment to measurable outcomes and continuous improvement.
- Collaborative, team-first leadership style; able to motivate teams and navigate complex organizations effectively.
- Must be based in New York or the tri-state area for in-person collaboration as needed.
Team & Environment
Works with cross-functional teams including Strategy, UX, Research, Technology, and Delivery leads.
Work Mode
This role follows a hybrid work model and is open to candidates in New York or the tri-state area.
AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
