Aircall is looking for a Senior Channel Manager to lead a senior partnerships role focused on architecting and scaling a high-performing partner ecosystem across ANZ. You will own a portfolio of strategic partners and design the motions to turn partnerships into predictable, scalable revenue.
What You'll Do
- Identify, recruit, and onboard high-potential partners aligned to Aircall's strategic priorities.
- Design and refine onboarding programs to accelerate time-to-first-deal.
- Develop tiered partner engagement strategies matching investment to partner potential.
- Own partner-sourced pipeline and revenue targets, forecasting accurately.
- Build and execute joint business plans with priority partners.
- Activate dormant partners through tailored re-engagement strategies.
- Collaborate with direct sales on co-selling and seamless deal hand-offs.
- Lead structured enablement programs equipping partners to sell Aircall's AI capabilities.
- Arm partners with competitive intelligence, use-case frameworks, and sales collateral.
- Help partners build AI-led practices and service offerings around Aircall.
- Contribute to the evolution of Aircall's channel program.
- Surface market intelligence back to the business.
- Track and report on partner performance using CRM and PRM tools.
- Provide regular reporting and insights to leadership on ecosystem health.
What We're Looking For
- 5+ years in Partner/Channel Management, Alliance Management, or Channel Sales within B2B SaaS or technology.
- Demonstrated track record of carrying and exceeding partner-sourced pipeline and/or revenue targets.
- Deep experience working with agencies, system integrators, or consulting firms.
- Experience managing a portfolio of 30+ partners at varying stages of maturity.
- Familiarity with partner ecosystems around major platforms such as HubSpot, Salesforce, Zendesk, or similar CRM/CX platforms.
- Understanding of AI applications in CX and communications.
- Native-level English communication skills.
Nice to Have
- Experience with or exposure to channel program design.
Team & Environment
You will report into the Partnerships leadership team.
Benefits & Compensation
- Key moment to join in terms of growth and opportunities.
- Work-life balance is important.
- Fast-learning environment, entrepreneurial and strong team spirit.
- Competitive salary package & benefits.
Work Mode
This is a hybrid role based in Sydney, Australia.
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
