At Perk, we're looking for a Senior Business Travel Consultant who speaks fluent Spanish to deliver elite, seven-star service directly to senior leaders, executives, and high-value corporate clients. This role is about providing highly personalized, relationship-driven executive travel management.
What You'll Do
- Manage end-to-end Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests.
- Provide expert recommendations aligned to traveller preferences, company policy, and duty of care.
- Handle urgent and high-impact travel disruptions with speed, empathy, and precision.
- Manage multiple channels (phone, chat, email) in a fast-paced Executive Care environment.
- Balance premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence.
- Build long-term relationships with Executive travellers through consistent, high-quality service.
- Collaborate closely with peers to maintain a high-performance, elite service culture.
What We're Looking For
- Proven experience delivering high-touch, premium customer service in Executive travel, hospitality, aviation, luxury brands, or a similar field.
- Hands-on experience with a major GDS (Amadeus, Sabre, Galileo, or similar).
- Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT.
- Exceptional communication skills with a polished, confident, and discreet style.
- Ability to remain calm, decisive, and solutions-focused in high-pressure situations.
- Strong organisational skills and meticulous attention to detail.
Nice to Have
- Experience supporting senior stakeholders, C-suite executives, or high-net-worth individuals.
- Exposure to out-of-hours, follow-the-sun, or on-call travel support models.
Work Mode
This role operates on a hybrid model and is open to candidates based in Germany, Portugal, Ireland, the UK, Belgium, or the Netherlands. At Perk, we take an IRL-first approach, believing in the value of meeting in real life.
We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, you.
