Responsibilities
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
Requirements
- expert knowledge of the Galileo or Sabre GDS system, including reissuing (manual & automated) tickets autonomously
- proficiency in air fares and ticketing
- great communication skills, fluency in English, both written and spoken
- previous experience as a Business Travel Consultant
- well-organized, and capable of working to tight deadlines under pressure
- positive and professional telephone manner, with confidence in interacting with clients and suppliers
- proactive in resolving customer queries and complaints, using their initiative to overcome problems
- flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success
- professional and positive attitude when dealing with suppliers, customers, and colleagues
- motivate and encourage the well-being of the team, displaying a positive attitude at all times
Benefits
- competitive compensation and equity ownership in Perk
- 25 days of annual leave plus bank holidays
- private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
- qualifying earnings company pension plan with Aviva
- Life Insurance
- income protection in case you experience a long-term sickness or absence
- tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
- unforgettable Perk events, including our spectacular annual summer party
- Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- 12-16 weeks’ paid parental leave
- 16 paid hours per year to spend volunteering for your dearest charitable causes
- up to 20 'Work from Anywhere' days per year
- access to a wide variety of discounts and rewards
- four-week, fully paid sabbatical once you reach 5 years
- relocation support
Work Arrangement
Hybrid
Team
Team size: more than 1,800 people. Structure: global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.
Additional Information
- Overnight split shifts are required, but only every 5–6 weeks. These shifts are structured as split night duties, with alternating patterns: either commencing around midnight and concluding in the early morning, or starting in the early morning and finishing before midday.
- 2 weekends in 5 weeks
- An expectation of weekend working on a rotation is required
- Required to work bank holidays
- Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events
- English is the official language at the office.
- Please submit your resume in English if you choose to apply.
- Do not forget to submit an updated portfolio and/or resume.
- Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
