Boston Scientific is seeking a detail-oriented Senior Business Systems Analyst to join the Global Post Market Systems Team. In this hybrid role, you will help deliver and maintain a new platform, the Enterprise Quality Management System (eQMS), which will support global complaint handling processes, including intake, management, and investigation. You will also assist with maintenance of the existing platform until eQMS implementation.
What You'll Do
- Collaborate with stakeholders to identify business needs and define solutions, emphasizing simplification, standardization, and modernization.
- Represent business needs within the eQMS Complaints pillar, translating them into clear requirements and user stories with acceptance criteria.
- Lead and participate in design, build, testing, and deployment to ensure validated solutions are delivered.
- Support data conversion, master data setup, and integration of site processes.
- Build deep knowledge of site business processes, pain points, and opportunities to guide effective solution design.
- Develop train-the-trainer level eQMS expertise and support training plan development, materials, and delivery.
- Document and update procedures, partnering with teams to ensure readiness for deployment and post-launch support and maintenance.
- Collaborate with Solution Architects, Functional Analysts, SMEs, and vendors to design and deliver effective processes and systems.
- Drive harmonization, adoption of best practices, and continuous improvement across global processes.
- Provide guidance and feedback to team members while fostering inclusion and clear communication in cross-functional settings.
- Maintain the existing platform through implementation of eQMS and provide ongoing maintenance and improvement of the eQMS platform once implemented.
What We're Looking For
- A Bachelor’s degree and 5+ years of relevant QMS experience in medical device or pharma, or a master’s degree with 3+ years of relevant QMS experience in medical device or pharma.
- A proven track record in continuous improvement methodologies, such as Lean or Six Sigma.
- Strong listening and communication skills, with the ability to transfer knowledge effectively.
- Demonstrated integrity, professionalism, and ability to establish credibility with stakeholders.
- Ability to operate with a high sense of urgency and commitment to execution.
Nice to Have
- Experience with complaint handling processes and systems.
- Prior project experience, with demonstrated adaptability and ability to perform effectively in fast-changing environments.
- Background in digital product ownership or IT project delivery, ideally in a regulated life sciences environment.
Team & Environment
This role reports to the Post Market Global Systems Team manager. You will coordinate with Global Process Owners, Communities of Practice, eQMS Core Teams, and Site Stakeholders.
Benefits & Compensation
- Salary range: $85,000–$161,500
Work Mode
This is a hybrid role based in one of the following locations: US-MN-Arden Hills, US-MN-Maple Grove, US-MA-Marlborough, or US-CA-Valencia.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
