Zillow Group is hiring a Senior Business Intelligence Manager

Zillow Group is hiring a Senior Business Intelligence Manager to lead impactful business intelligence initiatives within our Customer Experience Operations (CXO) organization. You will own and evolve enterprise metrics, analytics foundations, and BI patterns to support CXO's vision, ensuring datasets and semantic layers are trusted and reusable for advanced analytics and AI.

What You'll Do

• Design, build, and steward complex BI datasets, governed semantic layers, and Tableau dashboards modeling CXO performance across volume, efficiency, quality, and customer outcomes.
• Define and evolve enterprise metrics, taxonomy, and governance while influencing CXO-wide reporting standards and best practices.
• Partner with Data Engineering to shape data contracts, ingestion requirements, and transformation logic for scalable analytics foundations.
• Collaborate with Analytics to translate exploratory analysis into standardized and reusable BI products.
• Develop and maintain advanced SQL transformations used in production BI workflows.
• Champion data quality by identifying issues, articulating business impact, and driving improvements across systems.
• Build BI assets that enable downstream use cases such as automation, experimentation, AI-powered analytics, and executive decision support.
• Establish BI documentation, metadata standards, and data quality signals to make metrics understandable and discoverable.
• Drive BI adoption and impact by partnering with leaders to shape intake, prioritize work, enable stakeholders, and reduce ad hoc reporting.
• Serve as a trusted cross-functional partner, aligning teams around shared definitions, priorities, and outcomes.

What We're Looking For

• Eight or more years of experience in Business Intelligence, Analytics Engineering, or related roles with ownership of enterprise-scale BI products.
• Deep expertise in SQL and data modeling, including complex transformations and performance optimization.
• Strong experience designing Tableau dashboards backed by governed and reusable semantic layers.
• A proven track record of defining, documenting, and owning business-critical metrics used by senior leaders.
• Comfortable working in dynamic environments and translating evolving questions into durable and scalable analytics solutions.
• A collaborative partner who connects technical solutions to business priorities and outcomes.
• An outcome-oriented mindset with a focus on adoption, trust, and long-term scalability.

Nice to Have

• Experience supporting customer experience, contact center, workforce, or operational organizations.
• Familiarity with complex operational systems such as Salesforce, Genesys, workforce management tools, and billing platforms.
• Experience building BI foundations, including semantic layers and metric definitions, that support AI, automation, experimentation, or agent-assisted decisioning initiatives.

Technical Stack

• SQL
• Tableau

Team & Environment

Part of the Customer Experience Operations (CXO) Business Intelligence team.

Benefits & Compensation

• In CA, CT, MD, MA, NJ, NY, WA state, and DC: $118,600.00 - $189,400.00 annually.
• In CO, HI, IL, MN, NV, OH, RI, and VT: $112,700.00 - $179,900.00 annually.
• Eligible for equity awards based on factors such as experience, performance and location.

Work Mode

This role is remote. U.S. employees may live in any of the 50 United States, with limited exceptions.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.