Williams Lea by RRD is hiring a Senior Billing Analyst to be a key resource for our client’s billing team. In this role, you will own all aspects of client billing, from preparation and analysis to troubleshooting and reporting, while also creating budget projections and assisting with collections.
What You'll Do
- Edit, prepare, and process legal invoices and prebills according to established procedures.
- Submit and manage rejections of electronic invoices in designated client systems.
- Assist customers with billing inquiries, troubleshoot issues, and follow up with operational teams.
- Understand and comply with all assigned client billing guidelines, communicating them effectively.
- Meet contracted deadlines for accepting, completing, and delivering all work.
- Execute accruals, budgets, and information and data requests.
- Prepare and deliver monthly invoices as assigned.
- Provide exemplary support to client partners and internal supervisors, keeping them apprised of statuses.
- Provide workflow guidance to more junior team members.
- Serve as a subject matter expert and support resource for the billing staff.
- Perform daily departmental duties and ensure the team is current on relevant billing topics.
- Collaborate with other financial colleagues to resolve issues and ensure optimal departmental execution.
- Communicate issues and resolutions timely, effectively, and professionally.
- Serve as back up to fellow team members as appropriate.
- Proactively recommend process and procedural enhancements, including documenting improvements.
- Assist with updating documentation related to special billing arrangements.
- Create and maintain required spreadsheets to track and monitor various functions.
- Interact with clients in person, over the phone, or electronically with care and professionalism.
- Complete special projects as assigned and train new Billing Analysts and Associates.
- Adhere to Williams Lea policies and client site policies.
What We're Looking For
- Minimum of four years of billing experience in a law firm or professional organization.
- A team player with strong interpersonal and superior customer service skills.
- Demonstrated ability to work in a challenging, dynamic environment.
- Self-directed with a strong work ethic; capable of working independently with limited supervision.
- Ability to work outside established business hours and adjust personal schedules to meet deadlines.
- Ability to multitask and meet stringent deadlines in a fast-paced environment.
- Excellent organizational and time-management skills.
- Demonstrated proficiency with Microsoft Office, especially MS Excel including pivot tables, graphs, formulas, and macros.
- Experience working with client Document Management Systems (DMS).
- Ability to create spreadsheets, manipulate data, and generate reports.
- Excellent verbal and written communication skills, with the ability to present results to senior management.
- Ability to perform well in a cross-functional environment and interface effectively with senior management, vendors, and client staff.
- Ability to handle sensitive matters with confidentiality and professionalism.
- Ability to work overtime as needed during peak or critical periods.
Nice to Have
- Associate’s or bachelor’s degree preferred with a concentration in Business, Accounting, or Finance. Commensurate experience may be considered.
- Five years or more of billing experience.
- Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred.
Technical Stack
- Microsoft Office
- MS Excel
- Aderant
- Elite/Elite 3E
- Business intelligence products
- Client Document Management Systems (DMS)
Benefits & Compensation
- Compensation: $27.25 - $28.00/hour
- Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Access to free on-site Gym
- Onsite Café
- Company Provided Parking
- Additional Employee Perks and Discounts
Work Mode
This is an on-site position located in Columbus, OH.
Williams Lea is a people-powered organization, always progressing to connect technology with expertise and strong processes to transform support services.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
