Responsibilities
- Sophisticated analytics to support global Sales, Services, and Marketing decisions, including recurring monitoring of key performance metrics and the health of specific business segments
- Prepare and present analyses and narratives for audiences ranging from field sales to senior leadership
- Translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales, marketing and operations teams
- Cultivate and manage strategic relationships with various sales leaders, partnering with them to drive key initiatives and measurable results across diverse business segments
- Manage flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for various ad hoc analyses, reporting needs, process and system enhancement requests
- Partner with Salesforce and BI teams to implement process and data optimizations
- Build and maintain financial models, forecasts and dashboards for various business scenarios
- Salesforce.com (SFDC) data stewardship and improvement; dashboard and report creation and upkeep; end user support and documentation management
Requirements
- 3-5+ years of experience in analytics and at least 2 years of experience leading Analytics efforts with an organization
- Experience with Snowflake or any other relational database
- Strong SQL skills + Experience with design and development of ETL processes
- Advanced proficiency with data visualization tools (e.g., Preset, PowerBI, Tableau) to build self-serve dashboards
- Advanced Excel/Google Sheets skills (e.g., pivot tables, V/XLOOKUP, INDEX/MATCH) required
- Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc
- Proactive, advanced user of AI and automation tools (e.g., generative AI, code copilots, workflow automation) to accelerate analysis, improve quality, and operationalize repeatable workflows.
- Strong data quality and debugging mindset; ability to reconcile results and resolve issues with BI/Engineering
- Proven ability to effectively manage multiple stakeholders
- Strong verbal and written communication skills, including detailing business processes and requirements
- Excellent analytical, reporting, problem-solving, negotiation, and project coordination skills
- Understanding of sales process within OpenTable, or equivalent sales process experience
- Quick-thinking, self-starter with a strong sense of ownership and ability to manage competing priorities in a fast-paced environment
- High energy, growth mindset, and strong sense of curiosity; willingness to take on tough projects
Nice to Have
- Experience with Google Platforms: Google Analytics, Google Ads, Google Search
- Strong preference for experience with marketplace dynamics and pricing analysis (e.g., pricing, discounting, yield analysis)
- Experience with LTV/CAC, commission/incentives, and sales territory management
- Experience with Google Platforms (Google Analytics, Google Ads, Google Search)
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- 20 days of paid time off
- Private health and dental insurance
- Life and Disability insurance
Work Arrangement
Hybrid
Additional Information
- Focus on mental health and well-being
- Focus on your career growth
- Work Environment & Flexibility: As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
- Inclusion: We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
