Responsibilities
- Sophisticated analytics to support global Sales, Services, and Marketing decisions, including recurring monitoring of key performance metrics and the health of specific business segments
- Prepare and present analyses and narratives for audiences ranging from field sales to senior leadership
- Translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales, marketing and operations teams
- Cultivate and manage strategic relationships with various sales leaders, partnering with them to drive key initiatives and measurable results across diverse business segments
- Manage flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for various ad hoc analyses, reporting needs, process and system enhancement requests
- Partner with Salesforce and BI teams to implement process and data optimizations
- Build and maintain financial models, forecasts and dashboards for various business scenarios
- Salesforce.com (SFDC) data stewardship and improvement; dashboard and report creation and upkeep; end user support and documentation management
Requirements
- 3-5+ years of experience in analytics and at least 2 years of experience leading Analytics efforts with an organization
- Experience with Snowflake or any other relational database
- Strong SQL skills + Experience with design and development of ETL processes
- Advanced proficiency with data visualization tools (e.g., Preset, PowerBI, Tableau) to build self-serve dashboards
- Advanced Excel/Google Sheets skills (e.g., pivot tables, V/XLOOKUP, INDEX/MATCH)
- Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc
- Proactive, advanced user of AI and automation tools (e.g., generative AI, code copilots, workflow automation) to accelerate analysis, improve quality, and operationalize repeatable workflows.
- Strong data quality and debugging mindset; ability to reconcile results and resolve issues with BI/Engineering
- Proven ability to effectively manage multiple stakeholders
- Strong verbal and written communication skills, including detailing business processes and requirements
- Excellent analytical, reporting, problem-solving, negotiation, and project coordination skills
- Understanding of sales process within OpenTable, or equivalent sales process experience
- Quick-thinking, self-starter with a strong sense of ownership and ability to manage competing priorities in a fast-paced environment
- High energy, growth mindset, and strong sense of curiosity; willingness to take on tough projects
Nice to Have
- Experience with Google Platforms: Google Analytics, Google Ads, Google Search
- Strong preference for experience with marketplace dynamics and pricing analysis (e.g., pricing, discounting, yield analysis)
- Experience with LTV/CAC, commission/incentives, and sales territory management
- Experience with Google Platforms (Google Analytics, Google Ads, Google Search)
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- 20 days of paid time off
- Private health and dental insurance
- Life and Disability insurance
Work Arrangement
Hybrid
Additional Information
- There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.
- This role is eligible to be considered for an annual bonus.
- While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters.
