Kevin Meyer Consulting GmbH is looking for a Senior AI Data & Analytics Analyst to join the Zendesk Analytics Prototyping (ZAP) team. This role is central to accelerating AI analytics, specifically focused on measuring the value AI agents deliver to Zendesk customers and their end users. You will quantify AI-driven efficiency gains, automation impact, and customer outcomes to articulate AI’s business value in customer-facing reporting.

What You'll Do

Partner closely with internal stakeholders to understand business strategies, operational objectives, and develop metrics and analyses that support these goals.
Work with vast amounts of data from various sources, developing a deep understanding of how it connects and impacts the customer experience.
Build complex SQL queries to analyze trends in customer interactions, AI adoption, and business performance.
Prototype and validate new measurements and insights that assess both human and AI-driven support operations, ensuring we quantify AI’s value to Zendesk users and their customers.
Collaborate with product and engineering teams to surface actionable AI performance insights in Zendesk’s analytics reporting platforms.

What We're Looking For

Bachelor's degree in computer science, data science, statistics, engineering or a related field (Master's degree preferred).
5+ years of experience in data analysis or a related field.
Extensive knowledge of SQL, Python and data warehousing operations (ETL).
Demonstrated expertise in advanced analytics and statistical modeling, including predictive modeling, segmentation, and data mining techniques.
Experience with data visualization / BI tools (e.g. Looker, QuickSight).
Excellent communication and collaboration skills.
Thrive in ambiguous situations, possesses a proactive problem-solving attitude.

Nice to Have

Experience with Lean/6 Sigma principles.
Experience in the AI or machine learning domain, specifically related to evaluating the impact of AI features.
Expertise in developing measurement and benchmarking frameworks that directly drive business insights.
Familiarity with big data technologies and cloud-based data platforms (e.g. Snowflake, DBT, AirFlow).
Prior exposure to CRM or customer support data environments is a strong plus.

Technical Stack

Snowflake, dbt, Airflow, Kafka
Python/R, PyTorch, TensorFlow
AWS Batch, AWS EMR
Looker, QuickSight

Team & Environment

You will be part of the Zendesk Analytics Prototyping (ZAP) team, focused on quantifying the value of AI-driven features.

Work Mode

This position offers a hybrid work arrangement.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.