Drive long-term revenue growth and customer success by leading a portfolio of mid-market and enterprise accounts. You'll be responsible for maximizing retention, expanding contract value, and shaping strategic relationships that deliver tangible business results.
What You'll Do
Take full ownership of commercial outcomes, from renewal execution to identifying new expansion pathways. Develop and implement tailored account strategies that increase seat penetration, drive multi-team adoption, and scale platform footprint across organizations.
Lead executive business reviews focused on ROI and operational impact, translating customer usage into commercial momentum. Proactively identify churn risks and work cross-functionally to strengthen adoption from day one. Orchestrate onboarding and technical alignment to ensure smooth integration and value realization.
Turn customer insights into go-to-market advantages by surfacing product feedback and influencing roadmap priorities. Operate independently across time zones, making strategic decisions that align with long-term account health and revenue goals.
Requirements
- 5–10+ years of experience in B2B SaaS with formal ownership of expansion revenue
- Proven success growing account ARR by 25–50%+ year over year
- History of securing multi-6-figure expansion deals, particularly within global enterprises or F500 clients
- Experience leading executive-level QBRs/ABRs that directly influenced contract growth
- Strong fluency in commercial modeling, including TCV, ARR, and discount strategy
- Technically adept with experience in AI, SSO, APIs, and workflow configuration
- Ability to engage and influence senior stakeholders, guiding them toward decisive action
- Self-directed with a track record of building account plans without reliance on templates
- Skilled at aligning engineering resources to support customer success
- Comfortable operating autonomously, without need for daily oversight
Benefits
- Direct impact on revenue with clear ownership and accountability
- Opportunity to shape an AI-first expansion strategy from the ground up
- Commission structure tied to expansion performance
- Equity participation with upside potential
- Clear progression path toward leadership roles, including Growth Lead
- Support from a leader who coaches through action, not just direction
- Work within a lean, high-leverage team free from bureaucracy
- Be part of a company accelerating toward an AI-native future
