About the Role
Lead client relationships in Abu Dhabi, serving as the primary contact for issue resolution and strategic account planning. Coordinate with technical and sales teams to align customer needs with company offerings, ensuring growth against annual targets through proactive engagement and CRM-driven insights.
Responsibilities
- Manage and maintain strong relationships with clients based in Abu Dhabi through regular interaction.
- Act as the main point of contact for resolving escalated client concerns and service issues.
- Develop and execute account plans that align with organizational sales goals and solution capabilities.
- Work closely with pre-sales teams, solution architects, and principal staff to deliver integrated client solutions.
- Ensure client requirements are matched effectively with the company’s portfolio of services and products.
Requirements
- Proven experience in client-facing roles with a focus on account management.
- Demonstrated ability to handle complex client escalations and drive resolution.
- Proficiency with CRM tools including Salesforce or HubSpot for tracking and managing client interactions.
- Strong collaboration skills with cross-functional teams such as pre-sales and technical design units.
- Experience aligning strategic account planning with business sales targets and service offerings.
Tech Stack
Salesforce, HubSpot
Compensation
Competitive salary based on experience and performance.
Work Arrangement
Onsite
Team
Collaborative environment involving sales, technical, and client service roles.
Company Culture
- Client-focused with an emphasis on accountability and long-term relationships.
- Supports cross-departmental collaboration to achieve business objectives.
Additional Information
- Frequent travel or local engagement required within Abu Dhabi.
- Position plays a central role in addressing high-priority client matters.
- Experience with CRM platforms is a core requirement for the role.
- Interaction with solution architects and pre-sales teams is integral to success.
- Account planning must reflect both client goals and company solution capabilities.
Available for qualified candidates.
