As a Senior Account Manager in Commercial Lines, you will oversee a dedicated book of business focused on international and large, complex accounts. Working remotely, you will lead a team responsible for end-to-end account management, ensuring seamless service delivery and long-term client retention.
Key Responsibilities
- Manage and grow an assigned portfolio, balancing client needs with operational efficiency
- Supervise daily operations of the account management team, directing workflow and prioritizing tasks
- Handle policy administration, renewals, billing, claims coordination, and coverage evaluations
- Resolve intricate client issues with precision, ensuring compliance and accuracy
- Prepare client submissions, negotiate terms, and present tailored insurance solutions
- Maintain data integrity across agency systems and carrier platforms
- Monitor pending items and follow-ups to guarantee timely resolution
- Communicate proactively with internal teams on workload status and emerging challenges
- Stay current with industry trends, company protocols, and regulatory standards
- Champion best practices to enhance team performance and service quality
Qualifications
Applicants must have at least five years of account management experience or seven years in the insurance sector. A valid insurance license is required. Strong analytical thinking, attention to detail, and the ability to manage multiple priorities are essential. Proficiency in MS Office (Outlook, Word, Excel) is expected. A High School Diploma or equivalent is required. A professional designation such as CIC is preferred.
Work Environment
This role operates fully remotely with the expectation of a quiet, dedicated workspace. Employees within 50 miles of a company location may be asked to report onsite occasionally. The position supports flexible scheduling while maintaining accountability and collaboration.
Compensation and Benefits
- Annual salary range of $90,000 to $120,000
- Eligibility for performance-based bonuses
- Company-paid health insurance coverage
- Generous paid time off, including holidays, vacation, and sick leave
- 401(k) plan with employer matching
- Opportunities for professional development and career advancement
- Inclusive culture emphasizing work-life balance and community engagement
Our Commitment
We are an equal opportunity employer that values diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, or disability status. We foster a respectful, supportive workplace where every employee can thrive.
