Lead and elevate the client experience at a premium spa destination by overseeing daily sales operations, appointment coordination, and front-desk performance. This role is central to maintaining smooth day-to-day functions while actively contributing to revenue growth through strategic promotion of treatments and retail products.
Key Responsibilities
- Welcoming guests with professionalism and warmth to create a positive first impression
- Handling incoming calls, responding to client inquiries, and providing accurate service information
- Coordinating appointment scheduling with precision and adaptability
- Driving sales by introducing clients to skincare treatments and retail offerings aligned with their needs
- Processing payments and ensuring all transaction records are complete and accurate
- Keeping the reception area neat, organized, and reflective of the spa’s standards
- Supporting administrative workflows including data entry, document filing, and office maintenance
Qualifications
Candidates should bring prior experience in a front-office or reception role within a spa or wellness setting. Strong interpersonal skills, attention to detail, and the ability to manage multiple priorities in a fast-moving environment are essential. Proficiency with computers and CRM systems is required.
- Demonstrated organizational and time management abilities
- Reliable transportation and availability for a flexible full-time schedule
- Background in esthetics or professional skincare is highly advantageous
- Familiarity with skincare products and treatments is a strong asset
Compensation and Work Environment
This is an onsite position based in Florida, operating full-time with shifts Monday through Friday from 10 AM to 6 PM and Sunday from 11 AM to 6 PM. The role offers an hourly wage of $19–21, with commission potential contributing to on-target earnings exceeding $60,000 annually. The workplace culture emphasizes organization, experience, and genuine client engagement.
