Horizon Recovery is seeking a Security Operations Analyst to monitor and manage security systems, primarily Verkada's integrated security platform. You'll be responsible for supporting client security protocols through real-time alert review, threat assessment, de-escalation, and detailed documentation.

What You'll Do

Monitor and respond to automated alerts generated through Verkada's security platform.
Review associated video clips, metadata, motion events, and live feeds to determine threat level or action required.
Classify events using TMA-AVS-01 Alarm Validation Standards to determine proper escalation levels.
Issue real-time talk-down commands through enabled speaker systems to deter unauthorized activity.
Follow established escalation protocols, including contacting clients, notifying law enforcement, or dispatching patrol units.
Document all activity through TrackTik, including Daily Activity Reports (DARs), Incident Reports (IRs), and event summaries.
Maintain situational awareness across multiple client sites and monitoring queues simultaneously.
Prioritize alerts based on severity, immediacy, and client-specific protocols.
Maintain communication professionalism, even in high-pressure or emergency situations.
Perform shift handoff procedures to ensure continuity of monitoring operations.
Report system issues, camera outages, or platform anomalies to TSOC leadership for resolution.
Adhere to all Transcend policies, procedures, and confidentiality requirements.

What We're Looking For

Strong computer proficiency; able to learn and operate multiple software platforms simultaneously.
Ability to remain focused while handling high alert volume and multitasking across multiple screens and systems.
Excellent written communication skills for accurate reporting and documentation.
Ability to issue confident, professional verbal commands over public-address/talkdown systems.
Strong situational awareness and decision-making abilities under pressure.
Ability to follow detailed protocols and escalate appropriately based on threat level.

Nice to Have

College coursework in Criminal Justice, Cybersecurity, or related field.
Prior experience in a Security Operations Center (SOC/TSOC), dispatch center, call center, security monitoring center, or military operations environment.