Mass General Brigham, through The McLean Hospital Corporation, is seeking a dedicated Security Officer to maintain a safe and secure environment at McLean Hospital. You will provide protective services, respond to routine and emergency calls, and assist with day-to-day department operations, with a required availability for a specific 8-hour night shift on Fridays.
What You'll Do
- Perform daily operational functions as directed by the Security Supervisor or Dispatcher.
- Respond immediately and appropriately to all emergency requests for assistance and to all emergency, contingency, or disaster situations.
- Respond to non-emergency calls assigned by Supervisor or Dispatcher.
- Document all incidents after response and inform Dispatcher of actions taken.
- Complete all electronic incident reports objectively and submit them prior to end of shift.
- Utilize customer service skills and community policing philosophies to build relationships.
- Manage complex and emotionally charged situations to restore order and investigate activity.
- Conduct initial investigations into reports of suspicious activity or hazards.
- Take appropriate actions based on training, procedure, and legal requirements.
- Use effective de-escalation techniques when addressing disorderly or disruptive persons.
- Demonstrate reasonable application of physical force when necessary to contain a threat.
- Provide escorts to patients, visitors, and employees to ensure safety.
- Patrol hospital property and grounds, documenting deficiencies or policy violations.
- Ensure only authorized vehicles access controlled parking areas and document violations.
- Perform access control functions, enforcing identification and visitor policies.
- Perform Dispatch/Console duties as assigned, coordinating Security activities.
- Answer incoming phone calls, provide information, and transfer calls.
- Prioritize and assign responses to incidents and requests for assistance.
- Maintain chain of custody for property, evidence, and equipment turned in.
- Monitor all electronic security and fire systems from the Security Office.
- Notify Supervisor when additional resources are needed or systems fail.
- Perform services in accordance with the McLean Policy and Procedure Manual.
What We're Looking For
- High school diploma.
- Valid Massachusetts Driver’s License.
- Ability to obtain and maintain CPR/AED/First Aid certification (training provided).
- Ability to obtain and maintain CPI De-Escalation Training certification (training provided).
- Ability to obtain and maintain IAHSS Basic Officer Certification within the first 90 days (training provided).
Nice to Have
- Associate’s or bachelor’s degree in criminal justice or a related field.
- 1-3 years of security or related experience.
Team & Environment
You will receive general direction from the Security Supervisor. Our high-performing teams drive groundbreaking medical discoveries and strive to provide exceptional care, supporting patient care, research, teaching, and community service.
Benefits & Compensation
- Compensation: $22.88 - $32.72/Hourly
Work Mode
This role is fully onsite at 115 Mill Street.
It is the policy of McLean Hospital to affirmatively provide equal opportunity to all qualified applicants for employment and existing employees without regard to their race, religion, color, national origin, sex, age, ancestry, protected veteran status, disability, sexual orientation, gender identity or expression, pregnancy or a condition related to pregnancy including, but not limited to, lactation or the need to express breast milk for a nursing child, or any other basis that would be in violation of any applicable law or regulation.
