HealthSherpa is hiring a Seasonal Bilingual Agent Support Representative for a contract role. You'll join our mission-driven team, providing critical support to insurance agents across the country as they help their clients enroll in ACA coverage.
What You'll Do
- Spend your day in a queue taking calls from insurance agents across the country.
- Learn about the ACA enrollment process to help insurance agents navigate our platform to enroll their clients in insurance coverage.
- Help agents troubleshoot the platform and answer questions about applications and referrals.
- Follow support protocols while providing thoughtful service, balancing efficiency and empathy on every call.
- Support with other related tasks as needed.
What We're Looking For
- Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia.
- Fluency in spoken and written Spanish.
- Previous customer service experience.
- 3+ years of combined education, work, or volunteer experience.
- Strong collaboration and multitasking abilities with the ability to thrive in team settings where open communication and constructive feedback are encouraged.
- A dedicated space to work remotely that has room for a desktop monitor and other provided equipment.
- A work space that is free of background noise and distraction to provide information privacy.
Team & Environment
You will report to a Supervisor on your team. We are a mission-driven team that advocates for and cares deeply about the people we serve, operating as a double bottom-line company focused on revenues and enrollments in ACA coverage. We are committed to building a team balanced in representation and creating inclusive and equitable spaces that build trust and respect and foster a sense of belonging.
Benefits & Compensation
- Fully remote employment.
- Computer and equipment for the duration of the role.
- Monthly internet stipend.
- Paid training.
- Overtime opportunities.
Work Mode
This is a fully remote contract position. Candidates must reside in Florida, Ohio, Tennessee, Texas, Utah, or Virginia.
We are an equal-opportunity employer.
