Clearwater, FL Hybrid Full-time

Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil) is hiring a SDR Team Manager (Hybrid)

Responsibilities

  • Lead daily team meetings to align on production targets and communicate updates on prospecting strategies and product changes
  • Create and refine email content designed to engage potential customers and promote product interest
  • Review and act on 'What’s Working' email insights to improve outreach effectiveness
  • Track and manage reporting for team handoffs and related performance metrics
  • Analyze detailed performance data to set and achieve SDR pass rate objectives
  • Pinpoint opportunities for team growth and deliver targeted coaching to team members as needed
  • Maintain expert-level knowledge in prospecting techniques and critical success factors for top performance
  • Achieve or surpass personal performance goals to support overall team outcomes
  • Demonstrate alignment with company values and mission in daily actions and decisions
  • Manage daily operational needs and support requests from the SDR team
  • Offer well-founded input on employee hiring, termination, promotion, and disciplinary actions, which the company seriously considers

Work Arrangement

Hybrid

Other

  • Position located in São Paulo, Brazil
  • Clearwater positions open to candidates located in greater Tampa Bay area
About company
Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil)
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.Our HRM+  combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
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Job Details
Department Sales
Category management
Posted 13 days ago