Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil) is hiring a SDR Team Manager (Hybrid)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Clearwater positions open to candidates located in greater Tampa Bay area. The SDR Team Manager is responsible for managing a team of 6+ Sales Development Reps and ensuring that their team meets and/or exceeds their monthly pass goals on a consistent basis. In addition, this position will be charged with creating new content for email. Prospecting and developing a schedule for when emails and calls should be made to prospective customers. Responsibilities: - Conduct a team meeting daily to outline expectations and to establish production goals based on quarterly, monthly and weekly production goals, and discuss any product changes related to prospecting - Draft new material for emails to be sent to prospective customers used to garner interest in our products - Monitor and respond accordingly to the What’s Working emails - Maintain reporting with teams passes and other relevant details - Maintain and analyze sub-statistics in order to obtain pass goals for SDRs - Identify areas of improvement for the SDR team, and coach those employees in need when appropriate. - Be an expert on prospecting and other key elements that are necessary to be a top performer - Meet and/or exceed individual goals to contribute to the team’s success - Exemplify the values and mission of the Company - Handle day to day needs and requests for their SDR team - Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight Requirements: - Experience with Gmail and Google Docs - Experience with MS Office (Word and Excel) - Experience with sales prospecting tools - Experience with web browsers (Chrome, Internet Explorer, etc.) - Leadership skills required - Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle - Strong verbal and written communications - Excellent time management and organization skills