Responsibilities
- Respond promptly and efficiently to onboarding-related tasks assigned within workflows.
- Support patient transition from admissions to treatment by scheduling initial provider intakes, activating patient or support accounts, and fostering a positive start to care.
- Educate patients during onboarding about the treatment model, virtual care format, and expected time commitment to align expectations for recovery.
- Maintain and update provider schedules in accordance with established operational procedures.
- Coordinate with provider leads to manage coverage during provider absences or time off.
- Follow defined processes to deliver a reliable and positive scheduling experience for patients and families, measured by satisfaction metrics.
- Proactively reach out to patients who have missed or canceled appointments to improve attendance at initial sessions.
- Suggest improvements to scheduling workflows to enhance patient satisfaction and operational efficiency.
- Accurately complete all required documentation in digital systems within designated timeframes.
- Adjust to evolving organizational or team needs as necessary to support operations.
Benefits
- Flexible PTO policy with recommended 3 to 5 weeks off per year, plus 11 paid company holidays.
- Comprehensive parental leave benefits for eligible employees.
- Employer covers a significant portion of premiums for medical, dental, vision, life, and AD&D insurance for individuals and families.
- Access to Spring Health, an employer-paid mental health benefit offering 5 free therapy and 5 free coaching sessions annually per employee and dependent.
- Employee Assistance Program (EAP) providing confidential support for mental health, legal needs, and financial wellness.
- HealthJoy, a fully employer-paid service connecting employees with a healthcare concierge for benefit navigation.
- Eligibility for a 401K retirement savings plan.
- Work-from-home support including a $50 monthly stipend for internet, a one-time $500 home office setup stipend, and recurring $200 reloads every other year starting at year three, along with a company-issued laptop.
Compensation
Competitive Medical, Dental, Vision, Life, and AD&D insurance. Employer-paid mental health benefits, Employee Assistance Program, HealthJoy concierge service, 401K plan, and home internet stipend.
Work Arrangement
100% remote, no travel required
Team
Collaborative team environment focused on patient onboarding and scheduling support
Other
- Work is conducted entirely remotely with no travel obligations. This role is stationary and requires regular use of office equipment, keyboards, and telephone communication. Employees may sit or stand as needed.
- Diversity, Equity, Inclusion, and Belonging (DEIB) are central to company values. The organization is committed to equitable care access for individuals with eating disorders across all identities, including race, gender, sexuality, ability, weight, and socioeconomic status. The workforce reflects this commitment through inclusive hiring and retention. The internal DEIB council, known as Equip For All (EFA), fosters mutual respect, inclusive communication, and advocacy for underrepresented groups.
- As an equal opportunity employer, all employment practices—including hiring, compensation, training, promotions, and terminations—are conducted without discrimination based on race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, or other legally protected categories under federal, state, or local law.
- The organization is committed to equitable access in hiring, ensuring an inclusive process where all candidates feel they belong. Reasonable accommodations are available for applicants needing support during the application, interview, or job performance phases. Requests can be sent to accommodations@equip.health.
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