Harlow's Casino Resort and Spa is hiring a hands-on Salesforce Marketing Cloud Specialist to drive our digital marketing execution. In this role, you will be responsible for configuring and optimizing our email and SMS programs, building customer journeys, and ensuring accurate, on-time campaign delivery while supporting our marketing and business objectives.
What You'll Do
- Support the product vision and roadmap for Salesforce Marketing Cloud in alignment with business and marketing objectives.
- Partner with Marketing, CRM, Data, and Technology stakeholders to gather requirements and influence solution design.
- Translate business needs into user stories, acceptance criteria, and prioritized backlog items.
- Maintain and groom the Marketing Cloud backlog under the guidance of senior product and technology leaders.
- Participate in Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives.
- Support testing, release planning, and post-deployment validation.
- Assist with building and sending email and text communications.
- Configure, maintain, and optimize the Salesforce Marketing Cloud platform.
- Manage user accounts, roles, and permissions while enforcing security and governance best practices.
- Build and deploy email templates and landing pages using AMPscript, CloudPages, and HTML/CSS as needed.
- Manage data extensions, audience segmentation, and subscriber models.
- Set up and maintain automations using Automation Studio and Journey Builder.
- Troubleshoot campaign and platform issues, coordinating with technical and marketing teams as needed.
- Monitor system performance, data integrity, and automation health.
- Generate reports and dashboards to track platform usage and campaign effectiveness.
- Support and help lead email strategy across the customer lifecycle.
- Coordinate with creative teams on templates, dynamic content, landing pages, and A/B testing.
- Assist in managing campaign calendars and delivery timelines.
- Support deliverability best practices and audience targeting.
- Analyze campaign performance and report on key metrics and insights.
- Influence execution and continuous improvement across channels and stakeholders.
What We're Looking For
- 2+ years of experience in a Salesforce Marketing Cloud role.
- Hands-on experience configuring and supporting Salesforce Marketing Cloud.
- Familiarity with AMPscript and CloudPages for dynamic content, personalization, and landing pages.
- Working knowledge of HTML/CSS for email and landing page development and troubleshooting.
- Understanding of digital marketing concepts including segmentation, personalization, automation, and lifecycle journeys.
- Strong organizational, analytical, and communication skills.
- Ability to collaborate effectively across technical, marketing, and creative teams.
- Experience with Journey Builder, Automation Studio, and Data Extensions.
- Basic knowledge of SQL for segmentation and analysis.
- Familiarity with privacy, consent management, and compliance requirements.
Nice to Have
- Bachelor’s degree in Marketing, Business, or a related discipline.
- Salesforce Marketing Cloud certification (Email Specialist or Administrator).
- Experience integrating Marketing Cloud with Salesforce CRM or other data platforms.
- Experience supporting marketing teams in a multi-brand or enterprise environment.
Technical Stack
- Salesforce Marketing Cloud
- AMPscript
- CloudPages
- HTML/CSS
- Automation Studio
- Journey Builder
- SQL
Work Mode
This is an onsite position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
