About the Role
Oversee the technical direction and delivery of Salesforce platforms, ensuring alignment with business objectives, system reliability, and continuous improvement through agile practices and team leadership.
Responsibilities
- Lead a team of Salesforce developers and analysts in delivering platform enhancements
- Collaborate with business stakeholders to define technical requirements
- Drive adoption of best practices in Salesforce architecture and development
- Manage sprint planning, backlog grooming, and agile ceremonies
- Ensure high system performance, security, and data integrity
- Oversee integration between Salesforce and other enterprise systems
- Mentor team members on technical and professional growth
- Evaluate and recommend new Salesforce features and functionality
- Maintain system documentation and technical specifications
- Troubleshoot and resolve complex technical issues
- Enforce coding standards and code review processes
- Support Salesforce releases and deployment activities
- Coordinate with external vendors and consultants when needed
- Monitor platform usage and optimize user experience
- Promote automation and reduce manual processes
- Ensure compliance with data privacy and security policies
- Lead change management efforts for system updates
- Develop roadmaps for Salesforce platform evolution
- Align technical initiatives with business priorities
- Foster a culture of innovation and continuous learning
- Track team performance and deliverables using KPIs
- Participate in budget planning for technology investments
- Support audit and compliance requirements
- Manage technical debt and system scalability
- Facilitate knowledge sharing across IT teams
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility for remote work
Team
Part of the global IT organization focused on CRM systems and enterprise application integration
Why This Role Matters
- This position plays a key role in shaping the future of customer relationship management by leading technical innovation on the Salesforce platform.
- You will directly influence how sales, service, and support teams use technology to engage with customers worldwide.
What to Expect
- You’ll work in a collaborative environment with cross-functional teams including sales operations, IT, and product management.
- Expect regular interaction with senior leadership and opportunities to present technical strategies and outcomes.
Available for qualified candidates
