VSP is hiring a Sales Support Specialist to proactively support servicing and account administration for our clients, partners, brokers, and consultants. Your work will directly impact customer satisfaction, growth, and retention by supporting administrative sales activities from prospect qualification to client renewal.
What You'll Do
- Build and maintain strong internal relationships with account managers and sales personnel to understand and support client requirements.
- Provide administrative support for client development plans and projects that drive strategic objectives, communication, growth, and retention.
- Communicate and coordinate client needs with business partners to ensure plan designs and information meet client expectations.
- Support new client implementation and intake requests to meet or exceed specified time frames.
- Verify client administrative requirements are met, documented, and agreed upon by business partners within approved processes.
- Maintain a working knowledge of all products and services to provide accurate information to the sales team, clients, and brokers.
- Effectively utilize the sales automation system to maintain current client and prospect records.
- Identify problematic issues, propose approved solutions, and escalate to drive custom resolutions when needed.
- Coordinate with other departments and the account team to resolve client issues and maintain satisfaction.
- Prepare collateral and conduct open enrollment presentations for benefit fairs as required.
- Ensure complete and accurate information is set up in systems, coordinating with multiple internal and external partners.
What We're Looking For
- Two years of customer service or client service experience, demonstrating the ability to build effective relationships and resolve a variety of issues.
- Ability to quickly learn the company’s products, service offerings, and internal systems.
- Proven ability to manage multiple concurrent account implementations and business issues.
- Understanding of business objectives and the broader business environment.
- Experience working within an agile environment and adapting to change quickly.
- Excellent interpersonal, written, and verbal communication skills.
- Excellent organizational skills for setting work priorities and managing a high volume of information and requests from multiple sources.
- Proficiency with MS Office, word processing, and spreadsheet applications, including building files, writing formulas, combining columns, and merging data.
Technical Stack
- MS Office Suite
- Sales automation system
