The Sales Support Representative (Outbound Appointment Setter) at Twoconnect plays a key role in converting warm leads into booked and attended chiropractic appointments through proactive outbound calling and structured follow-up. This is a remote position ideal for a target-oriented individual who thrives in a fast-paced, performance-driven environment.
What You'll Do
- Proactively manage and convert a high volume of warm leads through outbound calling, with a strong focus on securing booked appointments.
- Respond to inbound enquiries across phone, email, social, and online channels while prioritising outbound follow-up to maximise conversion.
- Qualify leads by identifying needs, addressing objections, and guiding prospects toward booking.
- Apply consultative selling techniques to communicate the value and benefits of chiropractic services.
- Consistently meet and exceed KPIs relating to call volume, bookings, and conversion outcomes.
- Maintain structured and persistent follow-up across all active leads.
- Accurately record lead interactions, outcomes, and next steps within the CRM system.
- Track performance against key metrics including contact rate, booking rate, and attendance outcomes.
- Schedule initial consultations and follow-up appointments, ensuring strong attendance through confirmations and reminders.
- Coordinate with chiropractors and clinic staff to support appointment availability and utilisation.
- Provide clear guidance on pricing, packages, and payment options to support conversion.
- Process payments where required.
- Deliver a professional, empathetic, and high-energy customer experience throughout the patient journey.
- Support additional administrative and operational tasks as required.
- Other position-level duties as they arise.
What We're Looking For
- Driven, target-oriented professional
- Ability to confidently qualify leads
- Ability to handle objections
- Ability to communicate service value
- Ability to maintain a high-energy customer experience
- Experience working in a fast-paced, KPI-driven environment
- Strong phone communication skills
- Sales-focused mindset
Technical Stack
- CRM system
Work Mode
Work from Home (WFH)
Twoconnect is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
