Safe Step Walk-In Tub Company is hiring a Sales Support Representative to join our contact center team. In this role, you will be responsible for processing inbound calls and responding to internet leads with the goal of scheduling in-home sales appointments. You’ll focus on converting leads into sales opportunities by understanding customer needs and overcoming objections.
What You'll Do
- Make a high volume of outbound phone calls to consumers who submitted a web form to schedule in-home sales visits.
- Occasionally receive inbound phone calls for the same purpose.
- Follow a systematized sales process to convert leads by listening, asking probing questions, and overcoming objections.
- Ensure quality assurance throughout the lead-setting process.
- Collaborate with others and understand geography and lead-setting skills.
What We're Looking For
- Experience working in a modern contact center.
- Proven track record in selling over the phone, consultative sales, lead setting, or relevant contact center experience.
- Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, Microsoft Office suite, and other cloud-based tools.
- Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.
- Comfortable with receiving coaching and having work product evaluated in real time.
- Willingness to thrive in a remote work situation where contact with colleagues is 100% via video conference, instant messaging, and phone.
- Ability to multi-task across multiple software platforms.
- All team members work one weekend per month in rotation.
Technical Stack
- Omni channel contact center software
- CRM
- Mapping tools
- Microsoft Office suite
- Cloud-based tools
Benefits & Compensation
- Compensation: $18.71 - $29.92 per hour
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Work Mode
This role offers a hybrid work mode. You can be located either Remote within the United States or in Nashville, TN (Hybrid).
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements prohibiting discrimination against qualified protected Veterans and qualified individuals on the basis of disability.
