AIB Personal Banking is looking for a Sales & Service Advisor to play a key role within our Branch Banking team. You will deliver exceptional service to customers and provide expert guidance on sales and service queries, driving business growth and championing digital banking solutions.
What You'll Do
- Provide expert guidance and support to customers on sales and service-related queries.
- Proactively identify and execute opportunities to enhance the customer experience and drive business growth, while ensuring compliance with policies and procedures.
- Champion Digital Enablement, encouraging customers to embrace digital banking solutions while ensuring a seamless and high-quality service experience.
- Collaborate effectively across teams to achieve shared objectives and contribute to AIB’s success.
- Resolve customer issues efficiently across multiple channels, ensuring a customer-first approach.
What We're Looking For
- A proven ability to build strong customer relationships and represent AIB with expertise and confidence.
- A passion for delivering exceptional customer service and finding innovative ways to enhance the customer experience.
- Strong teamwork skills, with the ability to work collaboratively across the organization.
- Excellent problem-solving abilities and the capability to respond to customer inquiries across multiple channels.
- You will be subject to the Fitness & Probity Regime and Individual Accountability Framework requirements.
Nice to Have
- An APA/QFA qualification is desirable, but if you don’t have it yet, we offer support to help you achieve it.
Team & Environment
This role is part of the Branch Banking team.
Benefits & Compensation
- Market leading Pension Scheme
- Healthcare Scheme
- Variable Pay
- Employee Assistance Programme
- Family leave options
- Two volunteer days per year
- Hybrid working model enabling balance between home and office
Work Mode
This is an onsite role located in Thurles, Co Tipperary or Roscrea, Co Tipperary.
AIB is an equal opportunity employer.
