Responsibilities
- Handle high-volume inbound calls, providing excellent customer service and resolving patient inquiries.
- Place outbound calls to prospective and existing patients to schedule, confirm, and follow up on appointments.
- Clearly explain company services, pricing, and patient requirements in a friendly and professional manner.
- Accurately document all patient interactions in the CRM or scheduling system.
- Manage appointment scheduling, rescheduling, and cancellations.
- Follow call scripts and compliance guidelines to ensure consistent and accurate messaging.
- Process patient payments over the phone when applicable.
- Escalate complex issues or concerns to supervisors as needed.
- Achieve performance goals including call handling time, scheduling conversion rate, and customer satisfaction.
- Maintain confidentiality and adhere to HIPAA and company policies.
Requirements
- High school diploma or equivalent
- 1–2 years of experience in a call center, customer service, or sales role
- Excellent verbal communication skills with a clear, professional phone manner
- Strong listening and problem-solving abilities
- Ability to multitask and work in a fast-paced environment
- Reliable, goal-oriented, and adaptable to changing priorities
- Knowledge of HIPAA regulations and healthcare/customer service best practices
Nice to Have
- Some college
Additional Information
- Flexible, fully remote work environment
- Opportunities for professional development and growth
- Collaborative and supportive company culture
- Working Hours: Full-time EST (8AM to 5PM EST)
