Apply on company website Remote (Global) USD 90,000 – 100,000 / year

Customer.io is hiring a Sales Operations Analyst

Responsibilities

  • Collaborate with sales leaders to assess, refine, and manage the full sales pipeline, ensuring clear visibility from initial outreach to deal closure.
  • Design and maintain dashboards, performance metrics, and reporting tools to monitor pipeline quality, conversion efficiency, forecast reliability, and sales team output.
  • Manage CRM workflows in Salesforce to guarantee precise data entry, ongoing data quality, and adherence to defined sales procedures and service-level agreements.
  • Deliver on-demand analytical support and audience segmentation using repeatable, scalable reporting frameworks.
  • Enhance lead and account distribution rules to align with market strategy and reduce response time to prospects.
  • Work with system administrators to implement and support Salesforce upgrades and sales technology integrations that meet evolving business demands.
  • Act as primary liaison for sales technology tools, overseeing functionality, resolving issues, and coordinating technical resolutions.
  • Assist in defining sales territories and assigning accounts in the CRM to ensure proper ownership and data integrity.
  • Perform regular reviews of sales processes to uncover automation potential and improve scalability within go-to-market operations.
  • Engage with Sales, Marketing, and Revenue Operations teams to align lead distribution, territory design, and opportunity handling.
  • Support sales forecasting and pipeline oversight by maintaining consistent methods and ensuring data trustworthiness.
  • Lead coordination of initiatives impacting sales teams, such as new tool deployments or procedural updates.
  • Document and keep current all sales-related procedures to promote consistency and team-wide understanding.

Work Arrangement

Remote (Worldwide)

Team

Collaborates with Sales, Marketing, and Systems teams; operates as a key contributor within the RevOps team, working with senior leadership and cross-functional partners. Reports to Sales leadership

Team

  • Structure: Collaborates with Sales, Marketing, and Systems teams; operates as a key contributor within the RevOps team, working with senior leadership and cross-functional partners.
  • Reports to: Sales leadership

No visa sponsorship available

Required Skills
Data AnalysisProcess ImprovementNotionCRM
Job Details
Work mode Remote (Global)
Salary USD 90,000 – 100,000 / year
Category other
Posted 6 months ago
Application On company website
About company
Customer.io
Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Over 8,000 companies use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
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