Shiftmove is seeking a Sales Manager - Existing Customers (m/w/d) to expand business with our loyal SMB client base. You will manage a dedicated portfolio, driving revenue through renewals and strategic account growth while collaborating closely with our Account and Customer Success teams. We are a profitable company with sustainable growth, backed by a leading technology-focused private equity firm.
What You'll Do
- Manage a portfolio of approximately 400-500 existing SMB customers.
- Keep your pipeline current, process customer inquiries and tickets, and organize workflows and appointments seamlessly.
- Identify individual customer needs through targeted screening to provide proactive support.
- Actively renew customer contracts by creating offers, negotiating prices, and documenting insights in Salesforce and Planhat.
- Find creative solutions that support both our customers and Shiftmove's long-term needs.
- Identify cross- and upselling opportunities, conduct demos, increase product awareness, and build enthusiasm for the added value of our products.
What We're Looking For
- Experience in B2B New Business or Existing Customer Sales, ideally for products requiring explanation.
- Experience in High-Velocity Sales: familiar with handling a large volume of customer contacts and efficiently processing many calls per day.
- Strong communication skills with the ability to translate complex products into simple, easy-to-understand language.
- Excellent organizational skills to keep your pipeline up to date, prioritize effectively, and work in a structured way.
- Desire for continuous development and an open, proactive attitude towards feedback and change.
- Fluency in German and English.
Nice to Have
- Experience in Fleet Management or the automotive industry.
- Knowledge of other languages.
Technical Stack
- Salesforce
- Planhat
Team & Environment
You'll be part of a highly collaborative and high-performing team, working hand in hand with Account Managers and Customer Success Managers. We foster autonomy, hiring you for your expertise and giving you the space to do your best work.
Benefits & Compensation
- 30 vacation days
- 1 mental health day
- Access to Nilo.health platform
- Clear career paths
- Annual training budget of 2,000 EUR
- Urban Sports Club membership
- Hrmony subscription
- JobRad or subsidy for Deutschland-Ticket
- Workation: Up to 12 weeks of remote work from any country
Work Mode
This is a hybrid role based in Berlin, Germany. The team regularly meets for company events and team on-sites.
Shiftmove is an equal opportunity employer.
