Responsibilities
- Integrate, validate and analyze data from CRM, digital platforms and other sources to create a unified and actionable view of customer activities
- Define, standardize and monitor KPIs across CRM and digital platforms to ensure transparency, alignment and action
- Develop, automate and maintain omnichannel and sales force effectiveness dashboards, and deliver campaign and engagement performance metrics across brands and geographies to assess performance and identify improvement areas
- Conduct ad-hoc deep dives and root cause analyses to support tactical decision-making and strategic planning across markets and products
- Ensure data quality, consistency and structure across internal and external sources
- Act as the senior point of contact for all analytics topics related to field force, digital and omnichannel performance
Requirements
- Master’s degree in Data Science, Business Analytics or a related field
- Proven experience in omnichannel engagement analytics, digital campaigns, CRM metrics, field force performance and social media data analysis
- Proficiency in reporting and visualization tools such as Power BI
- Working knowledge of Python for data analysis, automation and advanced analytics
- Advanced knowledge of CRM systems such as Veeva and Salesforce as well as marketing platforms (Marketing Cloud) and Google Analytics
- Strong understanding of database structures with the ability to integrate, extract, analyze and interpret data, build dashboards from scratch and automate scalable reporting
- Fluency in English
Nice to Have
- Experience in the pharmaceutical, biotech or medical device industry
- Fluency in German
Team
Team size: more than +1600. Structure: global team
Additional Information
- We believe in creating an inclusive and flexible workplace with a strong focus on personal and professional development, because we need each other to take things further.
- We operate in a world in constant flux and always explore new opportunities. So, if you are open-minded and have the willpower to succeed, we might just be a perfect fit for you.
