Sonder is hiring a Sales Coordinator to be a key member of our West Coast Sales team. In this role, you will support sales teams by coordinating group, transient, extended stay, and VIP reservations, as well as B2B revenue opportunities. You'll be responsible for processing leads, communications, and payments for various types of business, ensuring a smooth experience from booking to post-stay.
What You'll Do
- Coordinate room blocks and manage all aspects of group bookings.
- Monitor group pick-up, cut-off dates, and rooming lists.
- Act as a secondary contact between the property team and group clients or event planners.
- Work closely with sales and property teams to ensure group and sales transient reservations are accurate prior to arrival.
- Collect and input group rooming lists accurately, updating and verifying changes in Opera & EMPOWER.
- Monitor room inventory for group bookings to avoid overbooking.
- Adjust group allocations as needed and coordinate with revenue management.
- Ensure accurate billing instructions and payment arrangements for master pay, individual pay, and combination payments.
- Work with accounting to resolve billing issues post-stay.
- Address issues or special requests from group guests before, during, or after their stay.
- Ensure compliance with brand standards and service expectations.
- Generate group status reports and complete group post-stay audits.
- Submit 3rd Party commission invoices to accounting post or around block audits.
- Maintain filing systems, manage correspondence, and update group data in the property management system (PMS).
What We're Looking For
- Minimum of 2-4 years of customer facing experience in the hospitality, travel, or real estate industry.
- Understanding of the hotel industry’s reservations landscape with experience in group bookings.
- Strong ability to see deals through from beginning to end; an organized multi-tasker who thrives on managing multiple projects at the same time.
- Super-communicator, both internally and externally, with strong interpersonal skills.
- Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.
- Skilled in both Microsoft and Google suites of products, Salesforce, and other sales enablement tools.
- Excited and passionate about Sonder, reaching Sales targets, and working cross-functionally to build a world class Sales organization.
- Passionate, positive, and ability to flex and adapt with a growing organization.
- Enjoys talking and building relationships with customers. Hospitality is part of your DNA.
Technical Stack
- Microsoft Office suite
- Google suite
- Salesforce
- Opera
- EMPOWER
- Property Management System (PMS)
Team & Environment
You will be a key member of the West Coast Sales team, part of a regional support team.
Benefits & Compensation
- Competitive compensation
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Wellness and volunteering days
- Annual free credits and discounts to stay in Sonders
- Workplace flexibility (for remote-specified positions only)
- Attractive employee travel perks for any Sonder location
Work Mode
This role is based on the West Coast.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.
