Marriott Hotels & Resorts is looking for a Sales Coordinator to perform general office duties supporting our Sales & Marketing efforts. In this role, you will prepare critical sales-related documents and serve as the main point of contact for clients, communicating with them by phone and email to respond to questions and requests.
What You'll Do
- Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, faxing, and copying.
- Prepare sales-related documents throughout the sales process, such as proposals, contracts, or banquet event orders.
- Promote awareness of the Marriott brand image internally and externally.
- Gather materials and assemble information packages, including brochures and promotional materials.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty.
- Enter, retrieve, reconcile, and verify information in sales software, including commissions, leads, and third-party data.
- Answer guest questions about property facilities and services, including hours of operation, rates, room types, packages, promotions, entertainment, restaurants, and special events.
- Serve as the point of contact for clients, communicating with them by phone and email.
- Follow all company policies and procedures, maintain a clean and professional uniform and personal appearance, protect confidential proprietary information, and safeguard company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
- Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
- Perform other reasonable job duties as requested.
What We're Looking For
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- No supervisory experience is required.
- No specific license or certification is required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
