Rockefeller Philanthropy Advisors is hiring a Revenue Manager to lead and optimize revenue operations in our fast-paced, high-growth environment. This remote role in India involves overseeing billing processes, managing a team, and ensuring accurate revenue reporting while driving improvements across workflows and customer interactions.
What You'll Do
- Lead and develop the Billing team, setting expectations and fostering a customer-first mindset.
- Oversee billing communications, ensuring clarity, empathy, and timely resolution.
- Monitor and improve performance metrics such as response time, resolution time, and CSAT.
- Own the monthly revenue close, including reconciliations, reporting, and variance analysis.
- Build dashboards and reports on revenue trends, churn, MRR/ARR, and pricing insights.
- Automate and enhance manual billing workflows, including invoice generation and refund approvals.
- Act as point of escalation for complex billing issues and de-escalate with accuracy and professionalism.
- Track open tickets and customer conversations to identify patterns and drive process or product improvements.
- Partner with finance, operations, and customer experience teams to align revenue processes with organizational goals.
- Support audits and finance data requests, ensuring documentation is accurate and complete.
- Resolve revenue data discrepancies across systems and teams.
- Refine billing and revenue policies based on business needs, feedback, and edge cases.
What We're Looking For
- 5+ years of experience in revenue operations, billing, accounting, or finance.
- Proven leadership experience, managing teams.
- Deep understanding of revenue flows, including subscriptions, usage, and tiered pricing models.
- Advanced spreadsheet and reporting skills (Excel, Google Sheets).
- Experience designing and automating billing/invoicing workflows.
- Strong communication skills for cross-functional collaboration and customer-facing interactions.
- Ability to navigate ambiguity, prioritize effectively, and operate in a fast-moving environment.
- High attention to detail with consistent reporting accuracy.
- Customer-centric mindset with a focus on issue resolution and policy design.
Nice to Have
- Experience preferably in startup, SaaS, or logistics environments.
- Offshore team management experience is a plus.
- Hands-on experience with billing/finance tools (NetSuite, Nexudus a plus).
Technical Stack
- Excel
- Google Sheets
- NetSuite
- Nexudus
Team & Environment
You will manage the Billing team.
Benefits & Compensation
- Competitive salary and performance-based incentives.
- Remote work flexibility.
- Professional development and growth opportunities.
- Exposure to cross-functional projects in finance, operations, and customer success.
- Opportunity to lead and mentor a high-performing team.
Work Mode
This is a remote position open to candidates in India.
