The John Glenn College of Public Affairs at The Ohio State University is seeking a Revenue Cycle Services Coordinator 2. This role is responsible for all aspects of patient billing and collection processing to ensure the collection of net revenue for services rendered, in compliance with departmental policies and procedures.
What You'll Do
- Process patient demographic and insurance information efficiently and accurately.
- Handle all aspects of patient billing and collection processing.
- Perform tasks which may include payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self pay collections, or claim submission.
What We're Looking For
- High School Diploma or GED.
- PC Knowledge.
- Interpersonal, verbal, and written communication skills.
- Minimum 6 months experience in customer service or a healthcare environment.
Nice to Have
- 6 months or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word & Excel.
- Demonstrated interpersonal, verbal & written communication skills.
- Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, and escalate to upper management when appropriate.
- Works independently and collaboratively with others, and identifies opportunity for new work.
- Self-motivated, dependable, detail oriented, highly organized.
Technical Stack
- PCs
- Microsoft Office (Word & Excel)
Team & Environment
Part of Revenue Cycle Departments for The Ohio State University Wexner Medical Center, specifically the Revenue Cycle Clinical Support department.
Work Mode
This is a remote position.
The university is an equal opportunity employer, including veterans and disability.
