Arkansas.gov is hiring a Revenue Coordinator to provide advanced administrative support for tax processing and customer service. In this role, you will handle complex transactions, resolve escalated taxpayer issues, and contribute to the Department of Finance and Administration’s mission of providing convenient, effective, and courteous service to encourage voluntary compliance.
What You'll Do
- Review, verify, and process moderately complex tax forms, applications, registrations, and payments across multiple revenue programs.
- Reconcile taxpayer accounts, investigate discrepancies, and initiate corrective actions.
- Respond to escalated inquiries from the public, providing guidance on tax laws, forms, deadlines, and account statuses.
- Assist customers in-person, over the phone, and via written communication in a clear and courteous manner.
- Enter, update, and maintain accurate taxpayer information in agency databases and electronic filing systems.
- Prepare and balance daily financial transactions, including cash, checks, and electronic payments.
- Identify potential issues of non-compliance or fraud and refer cases appropriately for further review.
- Support training and onboarding of new staff or temporary workers by providing guidance on systems and procedures.
- Assist with audits, quality control checks, and documentation requests from internal reviewers or external agencies.
What We're Looking For
- A high school diploma plus two (2) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support.
Benefits & Compensation
- Salary range: $47,397 - $70,148
Work Mode
This is an onsite position located in Pulaski County, Arkansas.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
