Humana Inc. is hiring a Retirement Plan Operations Specialist to perform and deliver highly routine retirement plan administration work. This role ensures accuracy, timeliness, and compliance with regulatory standards while handling sensitive financial data.

What You'll Do

Review, research, and process routine retirement plan transactions in alignment with established procedures.
Process enrollments, contributions, distributions, and corrections accurately and within departmental production standards.
Monitor and manage incoming work queues to ensure timely completion.
Maintain strict confidentiality of participant and plan sponsor data.
Provide routine technical retirement plan information to internal and external stakeholders.
Escalate issues to senior team members or management as appropriate.
Support departmental and enterprise initiatives and contribute to continuous process improvement.
Ensure compliance with all state and federal regulations and company policies.

What We're Looking For

2–3 years of recent retirement services experience within the last 12 months (ideally 2–4 years total).
Direct experience with employer-funded plans such as 401(k), 403(b), and 457 plans.
Strong background in processing transactions including enrollments, contributions, distributions, and money movement.
High School Diploma or GED required.
Strong attention to detail and ability to perform repetitive tasks with speed and accuracy.
Ability to thrive in a fast-paced, high-volume environment.
Strong organizational, interpersonal, and relationship management skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Demonstrated ability to exercise sound judgment when handling confidential information.
Dedicated, private home workspace suitable for handling sensitive financial information.
Must have company-approved equipment setup (laptop, two monitors, keyboard, and mouse).
Camera must remain on during all meetings.
Attendance during the mandatory four-week training period is required; no planned time off is permitted during training except for emergencies.
The first 60–90 days are critical for success. Planned time off during this period should be avoided.
Absenteeism during training will not be tolerated.
Unauthorized software installations or use of non-company equipment is strictly prohibited.

Nice to Have

Experience handling corrections and complex transaction processing.
Prior experience with major retirement service providers such as Voya, AIG, Empower, TIAA-CREF, or Fidelity.
Annuities experience.
Experience with Excel (including spreadsheets and macros) and systems such as SSNC/Smartdesk Track.