CVS Health is looking for a Retail Health Coordinator to join our team at our HealthHUB location in Clayton, MO. You will work from a Wellness room, acting as a navigator and coordinator to proactively engage, assist, and promote initiatives that improve healthcare outcomes for our members.
What You'll Do
- Communicate telephonically with health plan members about open healthcare gaps.
- Coordinate patient care related to scheduling, organizing, and managing aspects of healthcare treatment and maintenance.
- Arrange and manage patient care as directed by the healthcare provider, provide self-care literature, and arrange community support.
- Track and coordinate patient care utilization and patient flow throughout all scheduled appointments.
- Interact with customers, patients, and coworkers telephonically and through technology-based interactions to deliver healthcare reminders.
- Schedule, track, and reconcile patient referrals and diagnostic tests per written workflows.
- Adhere to care management, privacy and confidentiality, and quality management processes.
- Attend weekly team huddles to stay connected with the Retail Health field and operation.
- Communicate with the clinical team, patients, and families on recommended patient care plans.
- Assist with completing and tracking patient forms and letters.
- Notify the clinical care team of any changes or barriers encountered.
- Cross-train to other areas of retail health management and gaps in care.
- Orient and train staff as assigned.
What We're Looking For
- High School Diploma or equivalent.
- Minimum of 3-5 years of experience in healthcare, customer service, patient relations, and/or hospitality concierge.
- Naturally passionate about engaging and connecting members telephonically about health plan identified gaps.
- Comfortable working in a dynamic role open to continuous growth and able to receive and act on feedback.
- Strong computer, data entry, and typing skills with ability to work between multiple technology platforms.
- Proficiency in Microsoft Office applications, including Outlook, Word and Excel.
- Strong organization skills, attention to detail, and ability to multitask and prioritize while maintaining a pleasant demeanor.
- Self-starter able to work successfully with minimal supervision.
- Great problem solver with ability to collaboratively engage to create innovative solutions.
- Understanding of health insurance, including local providers, general plan types and terminology.
- Able to read instructions, reports and information on computer screens and key information on computers.
- Good judgment and excellent interpersonal, organizational, time management, and customer service skills.
- Excellent communication skills, including verbal, written, and listening.
Nice to Have
- Associate's Degree.
- Certification/Licensure: Medical Assistant preferred.
- Work experience in a doctor's office or coordination of care.
- Experience in a call center or telephonic care management setting.
- Certified Pharmacy Technician (CPhT) or other medical/customer service certification.
- Prior experience handling sensitive information confidentially, including PHI protected under HIPAA.
- Experience with electronic medical records, e.g., Epic.
- Bilingual (Spanish).
- One year of community-based experience within an interdisciplinary care team.
Technical Stack
- Microsoft Office (Outlook, Word, Excel)
- Scheduler app
- Remote communication software (Skype, Microsoft Teams, WebEx)
- Electronic health record (e.g., EPIC)
Team & Environment
You will work under the remote supervision of a clinical operation leader and a local leader.
Benefits & Compensation
- Compensation: $17.00 - $28.00 per hour
- Affordable medical plan options
- 401(k) plan with matching company contributions
- Employee stock purchase plan
- No-cost wellness screenings, tobacco cessation and weight management programs
- No-cost confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Work Mode
This is an onsite position located in Clayton, MO.
CVS Health is an equal opportunity employer. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
