TUI Group is looking for a Retail Assistant Manager to join our team in Eastbourne. In this role, you will work alongside the Store Manager to lead, inspire, coach, and develop a team of destination experts. You will be responsible for recommending and selling holidays, Cruise packages, UK Breaks, and additional products while delivering exceptional sales and customer service.
What You'll Do
- Lead by example and role model company values to inspire your team and deliver excellent customer service.
- Guide, coach, and develop the team to collaboratively reach high performance and standards that drive engagement.
- Assist with developing the team to be proactive and actively investigate and resolve every question or complaint.
- Work with a variety of systems to enhance knowledge and actively improve the customer digital journey.
- Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow the business.
- Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.
What We're Looking For
- Proven passion for leading by example and delivering excellent customer service.
- Confident and fun motivator with a strong drive to achieve goals and sales targets.
- Skilled at balancing multiple tasks and confident to stay motivated when challenges arise.
- Flexible to embrace change and adapt easily to new ways of working.
- Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset.
- An organised individual who takes pride in their work and able to communicate effectively.
- Able to work a varied shift pattern each week in-line with shop opening and closing times.
Team & Environment
You will be part of our Retail Team, reporting to the Store Manager.
Benefits & Compensation
- Starting salary of £13.81 per hour.
- Commission scheme for exceeding targets.
- Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
- Health and Wellbeing support across key areas – Financial, Health, Social, Community and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
Work Mode
This is an onsite position based in Eastbourne.
TUI Group is an inclusive company with a culture of care. We embrace diversity, equity, and inclusion.
