MOD Pizza is looking for a Restaurant Supervisor Lead to serve as second in command on our store leadership team. In this role, you will lead, coach, and develop Shift Supervisors and Squad Crew while mastering restaurant operations alongside the General Manager. You set the tone for the team, showing how to embrace our customers as guests.

What You'll Do

Set and sustain the tone of the shift, keeping the energy high.
Create positive vibes and a welcoming atmosphere for both Squad Crew and customers.
Handle keyholder cash handling responsibilities.
Listen, acknowledge, and resolve any Squad crew and/or customer concerns; escalate issues to the restaurant general manager as appropriate.
Manage shift duties checklists and address/escalate any equipment malfunctions.
Focus on the growth and well-being of the Squad and celebrate wins.

What We're Looking For

Minimum of 1 year of customer service or restaurant experience.
Must be at least 18 years old.
Previous experience coaching, teaching, and inspiring others.
Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
Customer service skills and a proven ability to remain calm and focused.

Team & Environment

You will be the second in command on the store leadership team, reporting directly to the General Manager.

Benefits & Compensation

Medical, dental, and vision insurance eligibility based on hours worked.
Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable).
Paid vacation of 5 days, accruing at 1.54 hours per period.
401(k) retirement plan.
FREE pizza, salad, and beverages.
Pet insurance.
Discounted gym membership.
Free counseling sessions.

Work Mode

This position is onsite at the restaurant.

MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.