AccorHotel is looking for a Restaurant Assistant Manager for Gordon Ramsay at The Mere. You will provide strategic leadership to ensure flawless execution of luxury service standards and operational excellence, driving commercial success while upholding the brand’s uncompromising reputation.
What You'll Do
- Act as the primary visual authority and leader in the dining room in the absence of the Restaurant Manager, ensuring the 'Ramsay Standard' is executed without compromise.
- Direct daily operations and allocate specific roles to the team, overseeing seamless execution of opening, service, and closing procedures.
- Ensure all company documentation, shift reports, and financial logs are completed with 100% accuracy before close of business.
- Act as the strategic voice for the restaurant in departmental meetings, ensuring clear communication between the restaurant and resort leadership.
- Remain relentlessly guest-focused, ensuring the team maintains precise order execution and the sophisticated pace expected of a Gordon Ramsay establishment.
- Lead guest recovery efforts by handling complaints with professional poise, providing immediate solutions, and briefing the Restaurant Manager on actions taken.
- Conduct high-energy pre-shift briefings to align the team on daily specials, guest preferences, and upcoming business volumes.
- Maintain an uncompromising standard of cleanliness and organization across all guest-facing and back-of-house service areas.
- Drive daily profitability by leading the team in up-selling initiatives and menu engineering strategies to maximize average guest spend.
- Maintain absolute accountability for all guest payments, cash handling, and end-of-shift financial reconciliations.
- Monitor and maintain operational stock levels, initiating orders for equipment and consumables to ensure zero service interruptions.
- Maintain expert-level knowledge of all menus (breakfast, evening, and bar) to provide confident, detailed recommendations to guests.
- Foster a high-performance culture by communicating professionally with all colleagues and mentoring the team to meet evolving luxury hospitality benchmarks.
- Stay informed of resort-wide events and occupancy levels to proactively adjust staffing and service strategies.
What We're Looking For
- Proven experience in a Managerial role, ideally within a luxury or high‑volume environment.
- Experienced in all aspects of restaurant and banquet service.
- Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results.
- Excellent reading, writing and oral proficiency in English language.
Nice to Have
- Qualification in Hospitality Management/Food & Beverage preferred.
- Additional certification(s) in Food & Beverage will be an advantage.
Team & Environment
You will provide leadership in the Restaurant Manager's absence and report directly to the Restaurant Manager.
Benefits & Compensation
- Exclusive discounts: Fairmont Cheshire, The Mere, Spa and Golf discount; Fairmont, Raffles, and Accor Hotels (friends and family rates included); 20% off food and beverage in on-site restaurants; Colleague restaurant.
- Training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
Work Mode
This is an onsite position located in Knutsford, Cheshire, North-West England.
AccorHotel is an equal opportunity employer.
