Horizon Recovery is looking for a Residential Office Associate. In this role, you will provide clear and consistent communication to deliver an Extraordinary Experience and are directly responsible for coordinating the production schedule to maximize weekly revenue. You will also support the Director of Operations, General Manager, and owners with key administrative tasks to enhance our Brand of Certainty.

What You'll Do

Answer inbound calls and contact potential clients with professionalism and enthusiasm.
Enter leads into the CRM and schedule estimates with the RSAs.
Maintain the RSAs' schedule, adhering to their time slots for appointments.
Send next-step communications and provide periodic updates to customers until their project starts.
Review all residential proposals for consistency and accuracy.
Build residential job 'handoffs' with all necessary documents for a successful project.
Schedule all residential jobs and maintain communication with staff, job site supervisors, and customers.
Field calls regarding scheduling, production, and warranty issues.
Update and maintain the production schedule and CRM database.
Ensure all paperwork complies for jobs requiring EPA Safe Lead Practices.
Distribute job 'handoffs' to appropriate job site supervisors.
Provide daily production updates for all staff.
Pull and compile weekly and monthly reports as directed.
Participate in the Franchise Company’s Skill Development Program and ongoing training.
Support the team in running 100% paperless.
Adhere to all company policies, procedures, values, and standards.
Perform any other duties as assigned.

What We're Looking For

Communication: Using language, verbal and written, to share and collect information effectively, adjusting style to each unique person and situation.
Decision Making: Using sound judgement to make timely decisions, mindful of facts, goals, constraints, and risks.
Organization: Demonstrated ability to manage multiple priorities simultaneously, prioritize tasks effectively, and meet deadlines.
Positive Attitude: An uplifting demeanor when engaging with team members, clients, vendors, and all other persons.
Full-time availability.