Phiture is looking for a Resident Account Administrator to manage critical financial and resident-facing operations across multiple communities. This remote role is central to ensuring accurate bookkeeping, clear resident communication, and diligent follow-up on delinquency and dispossessory proceedings.
What You'll Do
- Conduct all business according to company policies and all applicable Federal, State, and Local laws.
- Fully implement and enforce policies outlined in the Company's Policy and Procedures Manual.
- Perform weekly and monthly property audits as determined by leadership.
- Assist communities with delinquency and in-house collections efforts.
- Help onsite teams send small balance reminders regularly.
- Maintain accurate resident records and provide weekly updates on rents collected, delinquencies, and eviction status.
- Ensure proper and timely completion of deposit accounting.
- Ensure accurate and timely completion of closeout, including a mid-month pre-close review.
- Prepare all notices such as late rent letters, notices to cure or surrender, and return payment.
- Ensure timely completion of monthly dispossessory and eviction filings.
- Coordinate with the onsite team on move-out and dispossessory unit walks weekly.
- Coordinate timely posting of all rent and monies received onsite.
What We're Looking For
- At least 2 years as an Assistant Manager or 1 year as a Community Manager.
- Excellent written and verbal communication skills for interacting with residents, employees, peers, vendors, and owners.
- Comprehensive understanding of Landlord/Tenant laws and their application.
- Familiarity with state-specific Lease and Addendums.
- Knowledge of the Federal Fair Debt Practices Act, Fair Housing/ADA regulations, and OSHA & EPA requirements for property management.
Nice to Have
- A minimum of a high school degree.
- Bilingual abilities (written and verbal) may be required based on property needs.
- Computer software experience, including MS Word, MS Excel, MS Outlook, YARDI, and related programs.
Technical Stack
- MS Word
- MS Excel
- MS Outlook
- YARDI
Team & Environment
You will report directly to the Senior Portfolio Director. When assisting specific properties, you will receive directives from the Regional Director or Corporate Support Team. Our culture empowers each other to lead by example, collaborate, and evolve. We create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow. We are a dynamic team that thrives on unity, unique talents, and a universal culture of winning.
Work Mode
This is a fully remote position.
Phiture is an equal opportunity employer.
