About the Role
The Reservations Specialist is responsible for managing booking requests, processing reservation changes, and delivering accurate information to clients. This role requires strong attention to detail, clear communication, and the ability to work independently in a remote environment.
Responsibilities
- Process new reservation requests accurately and efficiently
- Respond to client inquiries via email and phone
- Update and maintain reservation records in the booking system
- Coordinate with vendors and partners to confirm availability
- Handle modifications and cancellations following established policies
- Provide clients with detailed itinerary information
- Resolve booking discrepancies promptly
- Ensure compliance with company procedures and timelines
- Escalate complex issues to appropriate departments
- Maintain confidentiality of customer data
- Track and report reservation metrics
- Assist with testing updates to reservation software
- Follow up on pending bookings to ensure completion
- Support team members during peak booking periods
- Adhere to service level agreements for response times
Nice to Have
- Associate or bachelor's degree in hospitality, business, or related field
- Experience with global distribution systems (GDS)
- Background in the travel or tourism industry
- Bilingual or multilingual communication abilities
- Certification in travel consulting or customer service
Benefits
- Flexible work schedule within core hours
- Opportunities for performance-based bonuses
- Access to professional development resources
- Paid time off after probation period
- Remote work equipment allowance
- Health and wellness stipend
- Employee assistance program
- Ongoing training and skill development
Compensation
Competitive hourly rate with performance incentives
Work Arrangement
Fully remote, work from home
Team
Part of a distributed customer service team supporting global operations
Work Environment
- Fully remote position requiring a dedicated workspace
- Must have a computer with updated operating system and antivirus software
- Headset with microphone recommended for daily calls
- Stable internet connection with minimum 10 Mbps download speed
Application Process
- Submit resume and cover letter through online portal
- Complete a short assessment on booking procedures
- Virtual interview with team lead and HR representative
- Reference checks conducted prior to offer
Not available
