Santander is hiring a Representative, Dealer Operations and Collections(100% Remote)

Santander is looking for a Dealer Operations and Collections Representative to manage inbound and outbound communications with dealers. You will play a key role in resolving receivable balances, billing discrepancies, and service inquiries while ensuring compliance and providing exceptional support to dealer partners.

What You'll Do

• Execute inbound and outbound communications with dealers via phone, mail, or email regarding statements, payments, cancellations, claims, and inquiries.
• Support dealer partners with customized solutions, including negotiating settlements and payment plans.
• Provide exceptional service while handling complaints, inquiries, and requests through email, phone, and chat.
• Effectively manage difficult dealer conversations using conflict resolution techniques.
• Properly escalate complaints and issues from dealers and internal partners.
• Analyze data and partner with administrators to ensure customer deficiency balances and refunds are properly collected and distributed.
• Build relationships with dealerships and work closely with sales to support new business.
• Work cohesively with Payment Services, Sales Partners, Dealer Management, Titles, and other Santander teams to provide best-in-class service.
• Perform tasks related to SC receivables, including analyzing reports, data entry or correction, and cross-departmental collaboration.
• Properly document all communication activity within the system of record.
• Perform required functional processes in a timely manner, ensuring deadlines are met.

What We're Looking For

• High school diploma or GED.

Nice to Have

• Bachelor's Degree in Business, Finance, or an equivalent field.
• 1-3 years’ experience in the Auto Finance field.
• 1-3 years’ experience in Auto Dealer Services.
• Previous experience in Collections, a Call Center, or at an Auto Dealership.
• Proficiency in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Intermediate to advanced typing and data entry processing skills.
• Ability to communicate effectively and professionally with internal and external customers.
• Ability to handle multiple tasks simultaneously.
• Excellent organizational and time management skills with strong attention to detail.
• Ability to educate customers on service or product solutions.
• Ability to respond promptly to internal and external requests.
• Ability to adhere to policies, procedures, and management instructions.
• Demonstrated ability to cope with ambiguous and changing environments and remain calm under pressure.
• Takes initiative to present problems, concerns, questions, and ideas.
• Ability to work effectively within a team and individually to achieve deadlines.

Technical Stack

• Microsoft Office Suite: Excel, PowerPoint, Word, Outlook.

Team & Environment

You will work cohesively with Payment Services, Sales Partners, Dealer Management, Titles, and other Santander teams.

Benefits & Compensation

• Compensation range: $36,000.00 USD - $56,000.00 USD.
• Benefits designed to support you, your family, and your well-being, now and into the future.

Work Mode

This is a 100% remote position open to candidates in the United States.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.