Westgate Resorts is hiring a Rental Reservations Agent to join our call center team. You will handle inbound calls from guests to service reservations, provide information, and collect payments. This role follows a hybrid work model.
What You'll Do
- Handle 40–50 inbound calls per day regarding booking, questions, payments, and updates.
- Provide accurate information on availability, locations, policies, and promotions.
- Navigate multiple systems simultaneously including Rental Console, LMS, SAMS, Loyalty Console, Alveria Dialer, Teams, and SharePoint.
- Deliver exceptional customer service and resolve guest concerns professionally.
- Achieve performance benchmarks across QA, Revenue, call handling, system accuracy, and productivity.
- Participate in Gate Assessments during training with an 80% passing requirement.
- Maintain excellent written notes and system documentation.
- Meet all attendance, punctuality, and schedule requirements.
What We're Looking For
- Strong communication skills.
- Fast typing ability.
- Problem-solving skills.
- Comfort navigating multiple systems at once.
- Ability to meet attendance, punctuality, and schedule requirements.
Nice to Have
- Bilingual Spanish-speaking.
- Hospitality call center experience.
- Sales experience.
- Collections experience.
- Front desk experience.
- Previous work-from-home success.
Technical Stack
- Rental Console
- LMS
- SAMS
- Loyalty Console
- Alveria Dialer
- Teams
- SharePoint
Team & Environment
You will work in a structured call-center environment.
Benefits & Compensation
- Compensation starts at $16/hour. Bilingual Spanish-speaking agents start at $16.50/hour.
Work Mode
This is a hybrid role. The first 90 days require 100% in-office work in Orlando, FL, after which the position transitions to fully remote.
Westgate Resorts values integrity, passion, and a strong work ethic. We are an equal opportunity employer.
