GitLab is hiring a Renewals Strategy Manager to be a key strategic partner to our Renewal Management and Customer Success teams. You will turn complex data into clear decisions that improve how we retain and grow customers. This role owns the renewal analytics and forecasting motions that provide confidence in the pipeline and early warning on at-risk accounts.
What You'll Do
- Analyze weekly, monthly, and quarterly renewal pipelines across direct and channel motions to surface trends, gaps, and opportunities.
- Drive the global renewal forecasting process, improving accuracy by integrating customer health insights and predictive analytics.
- Develop, refine, and maintain renewal health scoring models that highlight early risk indicators and inform intervention strategies.
- Translate churn attribution, expansion patterns, and renewal performance data into clear insights and action plans for leadership.
- Identify, design, and implement process improvements and automation that enhance data quality, reduce manual effort, and increase operational efficiency.
- Partner with Revenue Operations, Sales Operations, IT, and CX teams to improve systems, data flows, and reporting that support scalable renewals motions.
- Create and deliver regular business reviews, dashboards, and presentations that clearly communicate renewal performance and recommendations to senior stakeholders.
- Champion a data-driven culture within the Renewals organization by sharing best practices, setting analytical standards, and supporting adoption of new tools and workflows.
What We're Looking For
- Experience in renewals, customer success, revenue operations, or strategy and analytics roles where you have supported go-to-market teams.
- Background driving strategic projects that improved renewal, retention, or expansion outcomes in a recurring revenue or SaaS environment.
- Proficiency in renewal forecasting, pipeline analysis, and business analytics, including translating data into clear business recommendations.
- Advanced Salesforce skills, including building complex reports, dashboards, custom report types, and calculated fields.
- Hands-on experience with business intelligence tools such as Tableau, Sisense, Looker, or similar platforms.
- Strong quantitative analysis skills using SQL and Excel or Google Sheets for data modeling, trend analysis, and performance tracking.
- Effective communication skills with the ability to present complex analysis to senior leadership in a clear, actionable way.
- Ability to influence without direct authority, manage cross-functional projects, and build collaborative relationships across teams and regions.
Technical Stack
- Salesforce
- Business intelligence platforms
- SQL
- Spreadsheets
Team & Environment
You will be part of a small, high-impact partner team and report to the Director of Customer Experience (CX) Strategy. You will work closely with Renewal Management, Customer Success, Revenue Operations, Sales Operations, and IT teams.
Benefits & Compensation
- Compensation range: $100,800 - $216,000 USD + equity
- Equity Compensation & Employee Stock Purchase Plan
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Growth and Development Fund
- Parental leave
- Home office support
Work Mode
This is a global role and is open to candidates located in the United States.
GitLab is proud to be an equal opportunity workplace and an affirmative action employer. Our policies are based solely on merit, regardless of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other basis protected by law.
