Delinea is looking for a Renewals Specialist to manage recurring revenue and software assets for assigned customer accounts. This role focuses on developing customer relationships to promote retention and loyalty, ensuring accuracy in CPQ quoting and license auditing, and working cross-functionally to resolve customer issues.
What You'll Do
- Be a licensing expert and understand all the owned assets within a given account.
- Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers.
- Work closely with customers on renewal during the Customer Journey for optimal retention.
- Maintain a direct relationship with sales teams to drive expansions.
- Review client requests with technical support, product management, and regional sales teams and escalate as necessary.
- Identify at-risk accounts and take appropriate action or escalate as needed.
- Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
- Proactively start the procurement or renewal process three months prior to the renewal date to ensure on-time renewals.
What We're Looking For
- BA/BS preferred or equivalent experience.
- 4+ years of experience in a similar role such as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer.
- Strong understanding of complex software quoting.
- Understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models.
- Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level.
- Ability to understand high-level technical aspects of the product and provide business and technical solutions to help customers optimize use of the solution.
- Competency with Salesforce and Customer Success Management platforms.
- Ability to multi-task, problem-solve, and work cross-functionally in a dynamic environment.
- Excellent verbal and written communication skills.
Nice to Have
- Knowledgeable in privilege access management and cybersecurity best practices.
- Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus.
Technical Stack
- Salesforce
- Customer Success Management platforms
Team & Environment
You will work closely with sales teams, professional services, technical support, and sales operations.
Benefits & Compensation
- Competitive salaries
- Meaningful equity and bonus program
- Full suite of medical, dental, and vision insurance
- Pension or retirement matching
- Comprehensive life insurance
- Employee assistance program
- Generous discretionary time off (DTO)
- Paid company holidays
- Paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers
Work Mode
This role is eligible for global work.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
