Amex GBT is looking for a Remote Travel Consultant to join a highly skilled team providing outstanding service to corporate business clients. You will advise and arrange travel, ensuring compliance and proactively anticipating traveler needs.

What You'll Do

Advise and arrange travel for corporate business customers (both individuals and groups).
Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services.
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
Use the Sabre Global Distribution System.
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements.
Use positive telephone service techniques and act on special customer requests.
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

What We're Looking For

Passion for excellence in client service, including proactive anticipation of needs.
Native GDS expertise - Sabre.
Professional communication (written and verbal).
Attention to detail.
Act with integrity, and look after personal traveler information.
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation).
Experience resolving customer issues quickly and independently or with suppliers.
Teamwork and openness to feedback.
Be flexible and prepared to work a shift any time between 8AM to 8-10PM EST Monday to Friday.

Technical Stack

Sabre

Team & Environment

You will join a remote team within our Traveler Care department.

Benefits & Compensation

Compensation: $39,200.00 - $72,800.00
Flexible benefits tailored to each country including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
Travel perks: deals each week from major travel providers on flights, hotels, cruises, and car rentals.
Access to over 20,000 courses on learning platform, leadership courses, and new job openings available to internal candidates first.
Global INclusion Groups centered around common identities or initiatives.

Work Mode

This is a fully remote position open to candidates in the United States.

Amex GBT is an inclusive and collaborative culture where your voice is valued. We are proud of our warm and inclusive culture, innovation in travel tech, internal promotions, and career advancement opportunities. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.