Patrique Mercier Recruitment is looking for a Remote Technical Support Representative fluent in Italian to support customers for leading AI technology products. You'll provide remote technical support, troubleshoot problems, and help customers get the most from these advanced solutions, working alongside a team based in Greece.
What You'll Do
- Provide high-quality remote technical support to Italian-speaking customers via phone, email, and chat.
- Troubleshoot and resolve technical issues related to AI products and services.
- Document customer interactions and technical issues accurately in the CRM system.
- Collaborate with engineering teams to escalate and resolve complex technical problems.
- Participate in ongoing training to enhance product knowledge and support skills.
- Offer feedback on customer interactions to improve the overall support process.
- Assist in onboarding new team members as necessary.
What We're Looking For
- Fluency in Italian and English, both written and spoken.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to learn quickly and adapt to new technologies.
- A collaborative mindset with a genuine desire to help others.
- Availability to work remotely while being part of a team based in Greece.
Nice to Have
- Prior experience in technical support or a related field.
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- Attractive Working Hours (Monday-Friday)
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
Work Mode
This is a fully remote position based in Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
