ScaleSource is hiring a Remote Service Coordinator to be the vital link between clients, families, and caregivers. You will ensure consistent communication and smooth care delivery for seniors and individuals with disabilities, supporting daily operations with a high level of professionalism.
What You'll Do
- Serve as the primary point of contact for clients and families, handling inquiries, concerns, and service updates.
- Provide real-time support to caregivers, ensuring they have accurate client information and shift details.
- Assist with onboarding processes, updating client files, and maintaining accurate service records.
- Coordinate with schedulers and recruiters to ensure staffing coverage for all ongoing and new client cases.
- Handle service-related concerns, follow-up calls, and client satisfaction check-ins.
- Document client notes, updates, incidents, and feedback in the CRM system.
- Support compliance by ensuring caregiver documentation and client records remain complete and up to date.
- Assist leadership with service reports, client updates, and periodic performance summaries.
- Collaborate with the care team to address urgent needs, last-minute changes, and service escalations.
What We're Looking For
- 2+ years of experience in customer service, care coordination, case management, or administrative support.
- High-level verbal and written English communication skills (C1/C2).
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Empathetic approach and ability to work effectively with seniors, families, and caregivers.
- Proficiency with CRMs, scheduling systems, and documentation tools.
- Professional remote work setup and reliable high-speed internet.
- Strong Zoom presence and communication skills.
- Introduction video required as part of the recruitment process.
Nice to Have
- Experience in home care, senior care, healthcare services, or a similar client-facing environment strongly preferred.
- Remote work experience preferred.
Technical Stack
- CRM systems
- Scheduling systems
- Documentation tools
Team & Environment
You will collaborate with schedulers, recruiters, the care team, and leadership.
Benefits & Compensation
- Compensation: USD $1,200/month
Work Mode
This is a fully remote position.
ScaleSource is dedicated to helping seniors and individuals with disabilities live safely, independently, and comfortably.
