ComForCare is looking for a Remote Service Coordinator to support our clients and caregivers in Mexico & Central America. In this vital role, you will be the main point of contact, ensuring consistent communication, smooth care delivery, and exceptional service at every step. You will serve as a proactive liaison between clients, families, caregivers, and internal teams.
What You'll Do
- Serve as the primary point of contact for clients and families, handling inquiries, concerns, and service updates.
- Provide real-time support to caregivers, ensuring they have accurate client information and shift details.
- Assist with onboarding processes, updating client files, and maintaining accurate service records.
- Coordinate with schedulers and recruiters to ensure staffing coverage for all ongoing and new client cases.
- Handle service-related concerns, follow-up calls, and client satisfaction check-ins.
- Document client notes, updates, incidents, and feedback in the CRM system.
- Support compliance by ensuring caregiver documentation and client records remain complete and up to date.
- Assist leadership with service reports, client updates, and periodic performance summaries.
- Collaborate with the care team to address urgent needs, last-minute changes, and service escalations.
What We're Looking For
- 2+ years of experience in customer service, care coordination, case management, or administrative support.
- High-level verbal and written English communication skills (C1/C2).
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Empathetic approach and ability to work effectively with seniors, families, and caregivers.
- Proficiency with CRMs, scheduling systems, and documentation tools.
- Professional remote work setup and reliable high-speed internet.
- Strong Zoom presence and communication skills.
Nice to Have
- Experience in home care, senior care, healthcare services, or a similar client-facing environment strongly preferred.
- Remote work experience preferred.
Technical Stack
- CRM systems
- Scheduling systems
- Documentation tools
Team & Environment
You will act as the liaison between clients, families, caregivers, and internal teams.
Benefits & Compensation
- Compensation: USD $1,200/month
Work Mode
This is a fully remote position.
ComForCare is an equal opportunity employer.
